Delete your account

For Ory: Calorie & Recipe Coach, provided by Hakob Muradyan.

In the app

1. Open Ory and go to Profile.
2. Tap Account.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Your data is removed from the live service immediately and you are signed out.

Without the app

If you cannot open the app, write to support@oryapps.com with the subject "Delete my Ory account".

• Write from the email address of your Ory account, so we can be sure the request is yours.
• If you signed up with Apple and hid your email, tell us that, and we will help you find the account.
• We delete the account within 30 days and confirm by email.

What is deleted

• Your account, email address and password
• Body data, goals and food preferences
• Meal, drink and weight logs
• Meal plans and recipes, including favourites
• Progress photos
• Coaching messages and chat
• Your phone's notification address and the records of your AI requests

What is kept

• Apple, Google and our subscription service RevenueCat keep the record of your purchases under your former account number, because billing law requires it. It contains no health data.
• Server logs with IP addresses are removed by the hosting provider after a short time.
• Copies in our hosting provider's backups expire within a few weeks.
• Emails you sent to support are kept for up to two years.

Cancel your subscription first

Deleting the account does not stop the payments. Cancel in your phone's settings:

• iPhone: Settings, your name, Subscriptions, Ory, Cancel subscription.
• Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Ory, Cancel.

Delete only part of your data

You can remove single meals and progress photos in the app without deleting the account, and correct a weight entry by logging that day again. For anything else, write to support@oryapps.com.