Support
Write to support@oryapps.com. We answer within two working days, in English. It helps if you write from the email address of your Ory account and add a screenshot.
Signing in
The email with my code does not arrive
- Look in your spam or junk folder. The email comes from no-reply@oryapps.com with the subject "Your Ory code".
- Check the address shown on the code screen for typing mistakes. Tap "Use a different email" to correct it.
- Wait a minute, then tap "Resend code". Only the newest code works.
My code is not accepted
A code works once and for one hour. Ask for a new one and enter it without spaces.
I forgot my password
On the sign-in screen tap "Forgot password?", enter your email, and type the code from the email together with a new password of at least 8 characters.
I want to change my password
Sign out, then use "Forgot password?" on the sign-in screen. It sets a new password with a code sent to your email.
I signed up with Apple or Google
Use the same button again. There is no separate Ory password for these accounts.
Subscription
How do I cancel?
- iPhone: Settings, your name, Subscriptions, Ory, Cancel subscription.
- Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Ory, Cancel.
You keep access until the period you paid for ends. Deleting the app does not cancel the subscription.
I paid, but the app asks me to subscribe
Make sure your phone is signed in to the store account that made the purchase, then tap "Restore purchases" on the subscription screen. You also find your subscription under Profile, Subscription.
Can I get a refund?
Refunds are decided by the store. On iPhone, ask at reportaproblem.apple.com. On Android, ask in Google Play under your order history.
Using Ory
The calories for my meal look wrong
Numbers from typed text and photos are estimates. Open the entry in your day view and correct the calories or macros. For packaged food, scanning the barcode is more exact than a photo.
The app says the kitchen is busy
The AI service is overloaded. Wait a minute and try again. If the app says you have used today's swaps, estimates or scans, that limit resets the next day. You can always add a meal by hand in the meantime.
I do not like a meal in my plan
On Today, tap Swap on the meal to get another recipe or pick a favourite. Switch on "Never show this recipe again" and that recipe will not come back.
My barcode is not found
The product is not in the public food database yet. Take a photo of the nutrition label instead, or enter the values by hand.
I get no notifications
Check Profile, Notifications in the app, then your phone's settings for Ory. Both have to allow them.
How do I change units, language or my goal?
All of these are under Profile. Targets are recalculated when you change your weight, goal or pace.
Your account and data
How do I delete my account?
In the app: Profile, Account, Delete account. The steps and what is removed are described on Delete your account.
Can I get a copy of my data?
Yes. Write to us from the email address of your account and we send it within 30 days.
What happens to my data?
Read the privacy policy. In short: no advertising, no tracking, nothing sold.
Health
Ory gives estimates and is not medical advice. If you are in danger or think about harming yourself, call your local emergency number. If eating or your weight causes you distress, please talk to a doctor.